Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.Ĥ complaints closed in last 3 years. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI.
If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Complaint Resolution Index (CRI) Explained BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I give them 1 star for responding in a timely manner even though I did not get the desired RESULTS!Sincerely NOT A SATISFIED CUSTOMERīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was NOT satisfied and expected at least a 50% refund! For making up my waiting time, they offered a 15% discount for my next purchase! I did not want to make another purchase!! I thought they would at least consider the time spent waiting for the item! I am not a happy customer. I told them it was not fair seeing i had to wait 3 month to receive it! I was in hopes that they would live up to their motto: " that when we buy from you, the sale is not complete until the customer is satisfied.
When I finally receive the item it was not what i was expecting too thin and not the Robe quality ! All i got was I'm sorry and we can refund you 10%! It was a $53.80 purchase and all they were willing to refund was $4.80. When I contacted them, they said that my first order was lost or stolen during shipping. Every time I checked the status, it said item not shipped. My order was placed in October of 2021 and I did not receive it until January of 2022. This was my 1st time ordering from this company (glittershe/Stylesco.ltd).
0 kommentar(er)
